USER AGREEMENT (PUBLIC OFFER)

  1. GENERAL PROVISIONS

1.1. This User Agreement (hereinafter – the “Agreement”) regulates the relationship between the Operator and any person who intends to use or uses the website available on the Internet at https://bothub.chat/ (hereinafter – the “Site”) (hereinafter – the “User”).

1.2. The Agreement is a public offer in accordance with the legislation of the Republic of Costa Rica.

1.3. Acceptance of the offer is the User's first action aimed at using the Site in any way (opening Site pages, registration, viewing content, etc.).

1.4. By using the Site in any way, the User fully and unconditionally accepts all terms of this Agreement.

1.5. If the User does not agree with the terms of the Agreement, the User must immediately stop using the Site.

1.6. With each access to the Site, the User confirms agreement with the current versions of this Agreement, as well as the “Personal Data Processing and Protection Policy” (https://bothub.chat/privacy-policy).

  1. TERMS AND DEFINITIONS

2.1. Operator – BotHub S.R.L. (Cedula: 3-102-137531), the copyright holder of the Site, with the legal address: San Jose, Central, Mata Redonda, Sabana Oeste, Avenida 12 Calle 90, oficinas del Bufete ERP Lawyers; official email for notifications: email@bothub.chat.

2.2. Site – a collection of software complexes, databases, design, and other intellectual property objects available via a browser at the network address https://bothub.chat/.

2.3. User – an individual or legal entity that intends to use or uses the Site.

2.4. Content – all objects posted on the Site (text, graphics, photos, videos, scripts, etc.).

2.5. Personal Account – a collection of Site pages that appear after the User registers.

2.6. Credentials – the User's login (e-mail), password, and confirmation code sent during registration/authorization. Their combination is recognized as a simple electronic signature.

  1. SUBJECT OF THE AGREEMENT AND PROCEDURE FOR PLACING, PAYING FOR, AND PROVIDING PAID FUNCTIONALITY

3.1. The Operator provides the User with free functionality of the Site under the terms of a simple (non-exclusive) license, worldwide and free of charge. Paid functionality is provided based on a separate agreement.

3.2. The User uses the Site only within the limits provided by its functionality.

3.3. Access to some services requires registration (e-mail confirmation, authorization via social network, etc.).

3.4. The User is obliged to provide accurate and up-to-date data during registration.

3.5. Order placement procedure:

3.5.1. To gain access to the paid functionality of the Site, the User authorizes in the Personal Account and independently selects a tariff plan (package) from those offered on the Site.

3.5.2. The order is placed by clicking the payment button on the tariff selection page.

3.5.3. Purchase of paid functionality by legal entities can be carried out both through the Site interface and based on a separate agreement (invoice-offer) upon the User's request.

3.6. Payment procedure:

3.6.1. Payment for the Operator's services is carried out on the terms of 100% (one hundred percent) prepayment.

3.6.2. The cost of tariffs is indicated on the Site. The Operator has the right to unilaterally change the cost of tariffs, while the cost of the period/package already paid by the User is not subject to change.

3.6.3. Payment is made by non-cash means using payment systems available in the Site interface at the time of payment.

3.6.4. The User's obligation to pay is considered fulfilled from the moment funds are received in the Operator's bank account.

3.7. Execution terms and delivery:

3.7.1. Delivery and the moment of fulfillment of the Operator's obligations are recognized as the automatic crediting of caps to the User in the Personal Account, according to the selected tariff.

3.7.2. Access is provided automatically within 24 (twenty-four) hours from the moment of successful payment.

3.7.3. In case of failures where payment has gone through but access has not been provided, the User must contact technical support at email@bothub.chat.

3.8. The User can independently delete the personal account; this is considered termination of the Agreement.

  1. RIGHTS AND OBLIGATIONS OF THE USER

4.1. Rights:

4.1.1. Use the Site in the prescribed manner;

4.1.2. Receive technical support;

4.1.3. Exercise other rights provided by the legislation of the Republic of Costa Rica and this Agreement.

4.1.4. In case of early termination of this Agreement at the initiative of the User within 14 (fourteen) calendar days from the date of conclusion of this Agreement, for any circumstances, the User has the right to demand a refund of the license fee paid by them, minus the part actually consumed by the User on the Platform. For a refund, the User must send a written application to the Operator at the email address: email@bothub.chat. The Operator reviews the application within 5 working days; in case of a positive decision, within 10 (ten) working days after the decision on the refund is made, the Operator carries out the refund of the funds paid by the User, minus the part actually consumed by the User on the Platform. The refund is made to the same details from which the payment was made.

4.2. Prohibited:

4.2.1. Copy, sell, distribute design and interface elements;

4.2.2. Use the Site for illegal purposes;

4.2.3. Modify the program code, perform decompilation;

4.2.4. Enter data outside the user interface;

4.2.5. Publish false, offensive, extremist information, etc.

  1. RIGHTS AND OBLIGATIONS OF THE OPERATOR

5.1. The Operator reserves the right to manage the Site, determine its structure, and restrict access for violations.

5.2. Upon detection of violations, the Operator has the right to terminate the User's access without any compensation.

5.3. The Operator: — provides access to the Site; — sends notifications and instructions; — provides technical/informational support; — processes Users' personal data in accordance with the Privacy Policy — places advertising; — sends advertising messages with the User's consent; — deletes the account in case of violation of the contract terms.

  1. INTELLECTUAL PROPERTY

6.1. Exclusive rights to the Site and the content on it belong to the Operator.

6.2. Copying, processing, and distribution of content without written permission are prohibited.

6.3. When using information, it is necessary to preserve authorship and the original format.

6.4. Rights to files generated by the neural network through the Site belong entirely to the User.

6.5. The User guarantees that they do not violate copyright.

  1. LIABILITY

7.1. The Site is provided “as is”. The Operator does not guarantee full compliance of the Site with the User's expectations.

7.2. The risk of using the Site is borne by the User themselves.

7.3. The Operator is not responsible for adverse consequences related to equipment and communication channels.

7.4. The Operator is not responsible for delays and failures of the Site.

7.5. The User is solely responsible for the legality of the information published by them.

7.6. In case of violation of the rules, the Operator has the right to unilaterally terminate the Agreement and terminate access.

7.7. In case of force majeure (natural disasters, actions of government bodies, network failures, etc.), the parties are released from liability.

  1. CONFIDENTIALITY

8.1. The Operator may collect data in an anonymous form using cookies and other technologies.

8.2. Upon registration, the User gives informed consent to the processing of their personal data.

8.3. Personal data is processed in the manner established by the policy https://bothub.chat/privacy-policy.

  1. CHANGES TO THE AGREEMENT

9.1. The Operator has the right to unilaterally change the text of the Agreement. Changes come into force from the moment of publication on the Site.

9.2. If the User does not agree with the changes, they must stop using the Site.

  1. OTHER TERMS

10.1. The law of the Republic of Costa Rica applies to the Agreement and the relationship regarding the use of the Site.

10.2. Disputes are first resolved by exchanging written claims (30 days). If an agreement is not reached, the dispute is considered in the competent courts of the city of San Jose, Republic of Costa Rica, unless mandatory consumer protection rules provide otherwise.

10.3. If any provision of the Agreement is found to be invalid, the remaining provisions remain in force.

  1. ADDRESS AND DETAILS OF THE OPERATOR

Name: BotHub

Legal form: S.R.L. (Sociedad de Responsabilidad Limitada)

Jurisdiction: Republic of Costa Rica

Cedula: 3-102-137531

Address: San Jose, Central, Mata Redonda, Sabana Oeste, Avenida 12 Calle 90, oficinas del Bufete ERP Lawyers

USER AGREEMENT (PUBLIC OFFER) :: BotHub